At Askalaso, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.
Return Eligibility
You may return your item within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Include all original packaging and tags.
- Be free from damage caused after delivery.
- Include proof of purchase or your order number.
We cannot accept returns for items that have been used, damaged, or returned without their original packaging.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Clearance or final sale items
- Personalized or custom-made products
- Items marked as non-returnable
Refunds
Once we receive your returned item, we will inspect it.
If your return is approved, we will process your refund to your original payment method.
Please allow 5–10 business days for the refund to appear in your account. Processing times may vary depending on your payment provider.
Exchanges
If you receive a damaged or defective product, we will gladly replace it.
Please contact us within 7 days of receiving your order. Include your order number and clear photos of the item.
Return Shipping
If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping cost.
If you are returning an item for any other reason, you will be responsible for the return shipping costs.
Shipping charges from the original order are non-refundable unless the return is caused by our error.
Damaged or Incorrect Orders
Please inspect your order as soon as it arrives.
If you receive a damaged, defective, or incorrect item, contact us as soon as possible. We will work quickly to resolve the issue.
How to Start a Return
To request a return or exchange, please contact our support team with:
- Your order number
- Your full name
- A brief description of the issue
- Photos of the item if it is damaged or incorrect
We will provide you with the next steps once your request has been reviewed.
Need Help?
If you have any questions about our Refund & Returns Policy, please contact our customer support team.
We are always happy to help and will do our best to resolve your concerns as quickly as possible.